Effective Date: January 21, 2025
At IPTV Shqip, we strive to provide the best IPTV services to our customers. If you’re not completely satisfied with your subscription or service, we offer a clear refund policy to ensure your experience with us is fair and transparent.
By purchasing from IPTV Shqip, you agree to the terms outlined in this Refund Policy.
1. Eligibility for Refunds
Refunds will be issued in the following cases:
- Technical Issues: If our service does not function as advertised (e.g., you experience continuous service interruptions that cannot be resolved by our support team), you may request a refund.
- Accidental or Duplicate Purchases: If you have made a duplicate purchase or purchased by mistake, you can request a refund within 7 days of the transaction.
- Service Not Delivered: If your subscription is not activated or delivered as expected, you may be eligible for a refund.
2. Non-Refundable Conditions
The following circumstances are not eligible for a refund:
- Change of Mind: If you decide you no longer wish to use the service for any reason, refunds will not be issued once the service has been delivered and activated.
- Usage of Service: If the service has been fully or partially used, a refund will not be issued.
- Subscription Renewals: If you have subscribed to our service on a recurring basis and do not cancel the subscription before the renewal date, no refund will be issued for the renewed subscription.
3. Requesting a Refund
To request a refund, please contact our customer support team at support@iptvshqip.eu. Include the following details:
- Your order number or transaction ID
- A brief explanation of the issue
- Any relevant screenshots or supporting documentation
Refund requests will be reviewed on a case-by-case basis, and you will be notified of the outcome.
4. Refund Process
- If your refund is approved, it will be processed to the original payment method within 7-10 business days. The refund will be for the full amount paid, excluding any transaction fees.
5. Subscription Cancellation
- If you are eligible for a refund, your subscription will be canceled immediately upon processing the refund. You will no longer have access to the IPTV services after the cancellation.
6. Contact Us
If you have any questions regarding our Refund Policy or need assistance, feel free to contact us:
- Email: support@iptvshqip.eu
- Phone: +355 69 187 4227
- Address: Rruga e Dajti, Tirana, Albania